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Troubleshooting HTTPS Decryption

Sometimes HTTPS filtering does not work as expected. In this case check the following.

  • Check that your browser is set to use Squid proxy for all protocols including HTTPS(SSL).

Check Browser Settings

  • Ensure you have configured HTTPS filtering in Admin UI / Squid Proxy / HTTPS / Decryption Mode and you also clicked Save and Restart.

Check Mode

  • Check you are not using the policy (e.g. Relaxed policy) where Decrypt HTTPS / SSL Connections checkbox is cleared in Admin UI / Web Safety / Policies / Policy / Advanced .

Policy Advanced