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Web Safety

Troubleshooting

Troubleshooting HTTPS Decryption

Sometimes HTTPS filtering does not work as expected. In this case check the following.

Check that your browser is set to use Squid proxy for all protocols including HTTPS(SSL).

Check Browser Settings

Ensure you have configured HTTPS filtering in Admin UI / Squid Proxy / HTTPS / Decryption Mode and you also clicked Save and Restart.

Check Mode

Check you are not using the policy (e.g. Relaxed policy) where Decrypt HTTPS / SSL Connections checkbox is cleared in Admin UI / Web Safety / Policies / Policy / Advanced .

Policy Advanced